Job Opening

Call Center Agent

job posting no longer active
Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Associate
Date Posted 2020-10-01
Job Location Subic, Zambales
Company Information DBA Global Shared Services Inc.
Block 2, Lot 79, Waterfront Road Corner Washington Street, Global Industrial Park CBD, Subic Bay Freeport Zone, Zambales
Clark Tech Hub-2 GF Unit Loc. B2-110a SM City Clark, MA Byg. Malabanias, 2009, Manuel A. Roxas Hwy, Angeles, Pampanga
DBA Global Shared Services is an innovative technology company able to provide Premium BPOservices across a range of sectors and industries. The group has particular expertise in: * InvestmentAdministration, * Administration of Australian SMSFs * Cloud based accounting * Paraplanning, * ...
Job Description • Reach out to customer leads through cold calling. • Serve as the first contact with customers who need technical assistance via phone or email. • Respond efficiently and accurately to customers, explain possible solutions, and ensure they feel supported and valued. • Engage in active listening with customers, confirm or clarify information, and diffuse irrate customers, as needed. • Build lasting relationships with customers and other call center team members based on trust and reliability. • Provide quick resolution and excellent customer service. • Redirect unresolved issues to the next level of support personnel. • Present, promote, and sell products or services using solid arguments to existing and prospective customers. • Answer or make calls to customers to learn about and address their needs, complaints, or other issues with the products or services. • Make sales or recommendations for products or services that may better suit the customers’ needs. • Utilize software, databases, scripts, and tools appropriately. • Understand and strive to meet or exceed call center metrics, while providing excellent and consistent customer service. • Take part in training and other learning opportunities to expand knowledge of company and position. • Keep a record of problems and their resolution. • Adhere to all company policies and procedures. • Other Ad Hoc Task.
Job Qualifications • At least college level
• Must have inbound and outbound call experience
• With proven work experience as a Sales Representative
• Experience in the BPO Industry (Health Care Account) is a plus
• Has excellent knowledge of MS Office
• Has working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Highly motivated and target driven, with a proven track record in sales
• Excellent selling and negotiation skills
• Must have prioritization, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience’s needs
• Has relationship management skills and openness to feedback
• Can continuously improve through feedback
• Can work in a fast-paced environment
• Must be patient and able to handle customer rejection
• Amenable to work on Holidays
• Amenable to work on shifting schedule

What’s in it for you?
- Work life balance (day shift work schedule)
- Paid leaves (20 VL and 10 SL)
- Trainings

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