Job Opening

Senior Technical Helpdesk

Job Industry Outsourcing/Offshoring
Job Type Part-Time
Experience Level Mid-Senior Level
Date Posted 2021-07-07
Job Location Subic, Zambales
Company Information DBA Global Shared Services Inc.
Block 2, Lot 79, Waterfront Road Corner Washington Street, Global Industrial Park CBD, Subic Bay Freeport Zone, Zambales
Clark Tech Hub-2 GF Unit Loc. B2-110a SM City Clark, MA Byg. Malabanias, 2009, Manuel A. Roxas Hwy, Angeles, Pampanga
DBA Global Shared Services is an innovative technology company able to provide Premium BPOservices across a range of sectors and industries. The group has particular expertise in: * InvestmentAdministration, * Administration of Australian SMSFs * Cloud based accounting * Paraplanning, * ...
Job Description • Create, implement, and maintain work procedures that will enhance the organization and departmental service delivery, operating procedures, and standards. Assist with the development of strategies to increase the overall productivity rate. • Give constant direction to team members and ensure that all customer inquiries are rightfully attended to on time and in the best way possible. • Create better modes of operations to make customer service easier for both team members and customers. • Give detailed feedback on the performance of team members to the management for staff evaluation. • Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their competencies. Also, take disciplinary measures against team members who are deemed non-compliant to Company Policies and Procedures. • Ensure that all equipment needed by the team members are available and in good condition to enable a smooth flow of operations. • Delegate different customer service duties to team members to ensure a faster and more efficient flow of operation. • Monitor and assist the team members in the daily operations. • Train the team members on the proper usage of different software needed for the jobs. • Maintain knowledge of all service tasks or programs, as well as system and telecommunications capabilities. • Maintain relationships with clients by providing support, information, and guidance, researching, and recommending new opportunities, and profit and service improvements. • Prepare reports by collecting, analyzing, and summarizing information. • Meet personal or team qualitative and quantitative targets. • Keep abreast of best practices and promotional trends. • Serve as the middleman between the Company and the team members to ensure smooth communication and settling of grievances that may arise in the course of work. • Monitors and approves filed leave, overtime, change schedule, update logs, staff scheduling, regular evaluation of staff etc. • All other duties assigned.
Job Qualifications • Must possess a bachelor’s degree.
• Preferably with two (2) or more years of supervisory experience in the BPO industry
• Has proven work experience in Technical Support/Customer Service Relations
• Have excellent English oral and written communication skills.
• With excellent leadership and people management skills
• Must be proficient in using MS Office software i.e., Word, Excel, PowerPoint, and Outlook
• Has working knowledge of relevant computer programs, e.g., CRM software and telephone systems.
• Highly motivated and target driven.
• Sales and Marketing background is a plus.
• Excellent customer service and negotiation skills
• Ability to multi-task, set priorities, and manage time effectively.
• Must be patient and able to handle customer rejection.
• Can work in a fast-paced environment.
• Amenable to work on night shift
• Amenable to work on Holidays
Number of Job Opening 3
How to apply to this job Interested applicants may apply directly on this platform by attaching their updated resumes or email to for consideration.

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